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Beginning with the initial design meeting with Ross and Sara, all the way through to the final installation by Rick and Steve, we could not have been more pleased with the kitchen re-model that Concept II delivered. Their in-house resources are second to none and their attention to detail leaves nothing to chance. Just can’t say enough about the entire team, and would highly recommend them for your kitchen re -model!
Everyone told me you could do a kitchen remodel on your own and a designer was expensive. Here is the thing, it was simple, so MONEY WELL SPENT and this is from a miser when it comes to anything. The process was simple, they took care of everything. We didn't have to find an electrician and a plumber and a tile guy, they just did it all. So if you are looking to do a kitchen remodel, or a bath remodel I guess they do, this was the simplest, easiest way. Not the cheapest, but it was worth the money we spent easily in convenience. They even worked with my wife on a crazy back splash idea, not making it seem like a nuisance but they were as excited as she was.
With the help of the Concept II designers, multiple rooms in our home were remodeled with a focus on the particular taste and decor we desired. The ideas we brought to the table were welcomed and incorporated in every room design. Within our kitchen, especially, a custom colored palette was planned, which was also incorporated into the bar and laundry room areas. We were so pleased during the entire process and would recommend Concept II to anyone seeking an outstanding remodeling experience!
We had an outstanding experience with Concept II from the design phase in their state-of-the-art showroom, through construction, to completion. Especially remarkable, was the superb level of craftsmanship, attention to fine detail, and completion of the entire project according to timeline. We were amazed to have such a pleasant, knowledgable crew in our home. Throughout the renovation, all members of the Concept II team practiced incredible cleanliness and respect for our home. Literally, there was absolutely no disruption to our everyday life! We highly recommend Concept II to anyone interested in having amazing, extraordinary, custom designed kitchen and bath renovation.
Dear Ross, Today I cooked two meals in the new kitchen. Lots to get used to, but fun. After 5 weeks of putting up with the mess, grime, and inconvenience of having the work done, I thought you might appreciate some remarks on how I found it to work with Concept II. You have customer service down to a science. Here are the things I REALLY appreciated, and, believe me, I have worked with many contractors over the years.
#1 is the prompt attention I received to every communication I made throughout the process. You returned my calls immediately and addressed whatever it was I was calling about. I never felt "put off" or less than top priority. This applies to you, Rick and Aaron. The work started each day on time, and if it didn't, I was told in advance and given the reason why.
Every day I was told what was on the agenda to accomplish that day. Here's a BIG one! I was never treated like a girl. Every worker, but especially Rick and Aaron, explained in detail what they were doing and why. No one assumed that I didn't have the intelligence or know-how to understand plumbing, electrical work, roofing, etc. I have run into a lot of that. Recently I was working with someone who was doing work on my cottage and I was asking perfectly intelligent questions. He said, "This is like trying to explain something to my wife." Your people would never have made such a thoughtless statement. The work was beautifully done. My neighbor is an interior decorator. He texted me after coming over during the rebuilding of the wall to say the work was "flawless."
I really like that you are so upfront about money. You explained to the penny what it would cost and itemized everything, the usual approach is to give a ballpark figure and then it spirals (always upward from there). When I mentioned you to a lot of people, the response was that you were expensive. True enough, but so am I in my profession, and I know that when I finish, my clients got so much more for their money and paid the same if not less than if they had hired someone else.
That brings me around to Rick. I have known only one other contractor in my life who could tackle a problem with such amazing creativity and resolve it. He is ingenious! I watched him tackle more than one problem. He grabs a ruler and starts measuring spaces, spouting off numbers like the pro he is. He takes everything I say seriously and sets about doing what I want. He is priceless, I will miss him. The kitchen is beautiful and I have already recommended Concept II to several people. You are the absolute best.
There isn't a day that goes by that my wife and I am not thankful and appreciative of the highest quality craftsmanship that Ross and his team did for us on our home. The attention to detail was meticulous, communication skills were outstanding, they did what they said they were going to do on time, were clean, and on the numbers discussed. They started out doing a large kitchen and four baths and the quality was so exceptional it rolled into a master bathroom , dining room furniture, hutches, children's art room, master bedroom walnut closets and now an outrageous wet bar. They rolled with all the add orders and knocked them out of the park. What's really special about concept two is they treat you like you are special member of their family, you can't help but love these guys and want to refer your family and friends to share this rare exceptional experience in this field!!!
Concept II did an outstanding job in the renovation of our bathroom. Derek worked with us on design, listening carefully to what we thought we wanted, guiding us through selection of fixtures and colors, and gently steering us away from some of our original ill-conceived notions. The remodeler did his job professionally and carefully, with a focus on quality all the way and with the flexibility to incorporate suggestions---ours and his own---as we went along. The result is that a very small bathroom now has a bright, attractive, open feeling, making it seem roomer than it really is. As part of the renovation, we installed some Toto products, rightly known for their high quality. Over a year after the project was complete, a problem arose with one of them. Ross---the owner of Concept II---guided us toward a resolution and stood ready to help in any way he could. And Toto itself gave us outstanding support, even though the product's warranty period had expired.
Ross and Deb made the overwhelming process of designing and remodeling our bathroom a true pleasure. Tommy was awesome he was there every day and completed the job exactly on schedule. Their customer service throughout the process was spectacular, we had daily updates from Tommy and weekly updates from Ross which took out the stress and anxiety of a remodel project. The finished product far exceeded any expectation we had of the project. We look forward to working with them on future projects.
We hired Concept II upon recommendation of our neighbors, who had redone their kitchen and a bathroom. Karen, our very competent and unflappable designer at Concept II, helped us plan a complete renovation of our master bathroom and then our kitchen. The whole process was amazingly easy. Karen was extremely helpful with her ideas and also willing to make adjustments when we requested them. She was very organized. All the materials were always delivered when they were needed, and we never had any delays. As a matter of fact, both projects took only about three or four weeks each. Friends were surprised by how smoothly everything went. The workers were so nice that I actually missed them when they were gone!
It would be unfair to characterize this establishment as anything but a art institute for your home. The abilities of each and every member of this organization qualifies as an expert in design and building. Derek Pino worked tirelessly on our behalf to design and deliver a work of art in our home. The plan was to integrate two rooms into one cohesive unit and was accomplished unquestionably. Perfect timing . Perfect products. Great company, with great people. You cannot find the products this company has any where between Buffalo and Westchester county. Period.
Concept II has become a great friend to my business as they provide my clients an outstanding selection with lots of exclusive lines and excellent customer service. No job is too small, and no challenge is too great. Each project is given individualized attention by their designers providing an exciting experience in what can sometimes be a very stressful process. In our line of work, reputation is everything, and referrals are tough to give. I can confidently refer people to the folks at Concept II and know that they will be taken care of.
Concept II has done three major renovations to our homes in the last twenty years. Each project was done with great skill, professionalism and timeliness. They offer an extensive line of great products and their very tasteful showroom displays a great selection of styles to help in the decision making process. The staff is knowledgeable and professional. Great effort is given to all requests and needs of the consumer. I recommend anyone that needs a company to do a new build or renovation Concept II knowing they will not be disappointed.
Our first experience with Concept II was when they remodeled our kitchen. We were so pleased with the experience we have had them remodel our master bath, guest bath and laundry room. The kitchen project was in 2010, with the next project in 2014 being the master bath and laundry room and the last project in 2015 with the guest bath. The entire staff is a joy to work with! They are all professional yet very personal and very customer oriented. For all the projects they asked what we wanted - style, colors, fixtures etc. and came back with samples of all materials and designs that absolutely met our expectations. I still walk into the kitchen, master bath, guest bath and even the laundry room and say "wow"! I don't think I'll ever be able to live in a house without having Concept II doing the work in the kitchen and baths. The only disappointment is that we have no more projects for them to do for us!
They were wonderful from start to finish. Great attention to detail in our medium-sized kitchen project. When there were any problems, (which there will always be) they were immediately responsive and responsible, and made everything right, even when it wasn't their fault. Highest recommendation from picky customers!
The contractor we hired to completely overhaul and update two bathrooms uses Concept II for planning and materials. We could not have been more pleased with the experience. We worked with Karen at Concept II and she went above and beyond to make sure we had a clear vision of what we wanted our bathrooms to look like. She was able to provide us with the plans, the hardware, the tile and even the color of the paint for the walls and still keep us under budget.
We could not be more pleased with our beautiful new kitchen that was designed and installed by Concept II. The total renovation of our kitchen was completed on time and within budget. In the early design process, Concept II listened to what we wanted and together we developed a great kitchen. Our work was completed under the direction of Jim Krause, a general contractor in Fairport, NY, who is outstanding. The renovation went exactly as planned. It has been a pleasure to work with the entire team and we highly recommend them. Ted Fox, the Concept II cabinet installer, deserves special mention as he is one of the most meticulous workers we have seen.
Concept II has always provided Ketmar with an excellent selection in materials, timely execution and most importantly, professionalism and patience for our clients. We always welcome an opportunity to work with Concept II!
We used Concept II for a simultaneous kitchen and master bath renovation. It was a fairly large project as both rooms were torn completely down to the studs, including the ceilings. Concept II did the design jointly with an interior decorator we'd used previously. Their team installed new plumbing, electrical and mechanicals where needed. We couldn't be happier, and I can't say enough about working with them. Everyone in their organization is professional, knowledgable and helpful. They were on budget and finished the project before their original timeline projections. I always felt like their employees respected my time, my money, and my property. Their level of organization is really what stood out to me. There were a lot of moving parts and items to be ordered, and it was all done correctly and on time. We would use their services again in the future. I have absolutely no reservations about recommending that someone consider using Concept II's services.
We had our master bath plus laundry/mud room remodeled. We found Concept II to be helpful and patient, knowledgeable, has great products, and has an exceptional friendly staff that goes far beyond their job description. It was an exciting wonderful experience
We have had two major renovations done at our town home by Concept II: a bathroom and the kitchen. We are very pleased with both. The bathroom work required very meticulous preparation of the entire room framing to assure exact installation of some 1-inch glass tiles. If the room were not perfectly square, the edge lines would not be straight. Concept II planners and craftsmen delivered a perfect job in this operation. The project also required installation of a through-the-roof sun tunnel for added light in the windowless room. Again, a perfect job. Neat installation and no leaks, even after 5- years. The kitchen renovation actually involved two rooms. The old cabinetry was moved to a finished area of the basement (Concept II also finished the area). Cabinetry was carefully handled so that the newly fitted basement area is very attractive. The kitchen was stripped to the studs, new wiring was added for new lighting, some HVAC ducts required relocating, and the old tile flooring was removed. The new appliances, cabinetry, drywall, granite counters, and new flooring were all installed to perfection. Concept II kept to schedule and created minimum disruption during these projects. We will certainly invite their input, ideas and participation in any future remodeling/renovation work at our home.