Bruce Hankin 5/5
“We had an outstanding experience with Concept II from the design phase in their state-of-the-art showroom, through construction, to completion. Especially remarkable, was the superb level of craftsmanship, attention to fine detail, and completion of the entire project according to timeline. We were amazed to have such a pleasant, knowledgable crew in our home. Throughout the renovation, all members of the Concept II team practiced incredible cleanliness and respect for our home. Literally, there was absolutely no disruption to our everyday life! We highly recommend Concept II to anyone interested in having amazing, extraordinary, custom designed kitchen and bath renovation. SEE FULL JOB HERE”

Sharon Sayers 5/5
“Dear Ross, Today I cooked two meals in the new kitchen. Lots to get used to, but fun. After 5 weeks of putting up with the mess, grime, and inconvenience of having the work done, I thought you might appreciate some remarks on how I found it to work with Concept II. You have customer service down to a science. Here are the things I REALLY appreciated, and, believe me, I have worked with many contractors over the years. #1 is the prompt attention I received to every communication I made throughout the process. You returned my calls immediately and addressed whatever it was I was calling about. I never felt "put off" or less than top priority. This applies to you, Rick and Aaron. The work started each day on time, and if it didn't, I was told in advance and given the reason why. Every day I was told what was on the agenda to accomplish that day. Here's a BIG one! I was never treated like a girl. Every worker, but especially Rick and Aaron, explained in detail what they were doing and why. No one assumed that I didn't have the intelligence or know-how to understand plumbing, electrical work, roofing, etc. I have run into a lot of that. Recently I was working with someone who was doing work on my cottage and I was asking perfectly intelligent questions. He said, "This is like trying to explain something to my wife." Your people would never have made such a thoughtless statement. The work was beautifully done. My neighbor is an interior decorator. He texted me after coming over during the rebuilding of the wall to say the work was "flawless." I really like that you are so upfront about money. You explained to the penny what it would cost and itemized everything, the usual approach is to give a ballpark figure and then it spirals (always upward from there). When I mentioned you to a lot of people, the response was that you were expensive. True enough, but so am I in my profession, and I know that when I finish, my clients got so much more for their money and paid the same if not less than if they had hired someone else. That brings me around to Rick. I have known only one other contractor in my life who could tackle a problem with such amazing creativity and resolve it. He is ingenious! I watched him tackle more than one problem. He grabs a ruler and starts measuring spaces, spouting off numbers like the pro he is. He takes everything I say seriously and sets about doing what I want. He is priceless, I will miss him. The kitchen is beautiful and I have already recommended Concept II to several people. You are the absolute best.”

Jack Splash's Backsplashes and Floors 5/5
“Concept II has become a great friend to my business as they provide my clients an outstanding selection with lots of exclusive lines and excellent customer service. No job is too small, and no challenge is too great. Each project is given individualized attention by their designers providing an exciting experience in what can sometimes be a very stressful process. In our line of work, reputation is everything, and referrals are tough to give. I can confidently refer people to the folks at Concept II and know that they will be taken care of.”

Deborah Roides Interior Design 5/5
“Concept II is an excellent resource for tile. Deb is a pleasure to work with and always has great ideas and very knowledgeable about the product. I have used Concept II for several clients and they are always willing to work with the client's budget and have a fantastic design. The product always arrives in a timely manner and the results are always superb!I have also used them for a LED source for under cabinet lighting and the service and knowledge was excellent!”