The Concept II Way
Our promise to you is that we will deliver the best in residential design-build services, with a commitment to excellence and service.
As a family-owned business, our beliefs have been the same since our inception in 1970. From how we design and install our projects to our unwavering attention to detail, the Concept II Way was created to guide the actions of everyone in the organization and serve as a foundation for the work that we do each day.
These standards are engrained in the fabric of our culture at Concept II. We are privileged to have been selected by our clients and we work diligently to earn and maintain their confidence.let's connect
A COMMITMENT TO EXCELLENCE
Exceptional Service is the Only Way
We are committed to doing business in a way that always puts our clients first. Every decision our team makes (whether direct employees or sub-contractors) demonstrates this value. We are skilled professionals continuously striving for ways to improve the products and services we deliver. We collaborate and stay in frequent communication to provide updates and answers to any questions you may have. From start to finish, the team is there to guide your project and create the best experience possible.
Always Do The Right Thing
Our commitment to our clients is that we will always treat you honestly and fairly. We will never compromise our integrity or jeopardize our customers’ trust in us. Any obstacles that may arise are addressed immediately. How these are handled makes all the difference. We don’t hide or cover up challenges, but instead address everything proactively and professionally.
Every Detail Matters
We take pride in our work and it shows. Our attention to detail, quality craftsmanship, tailored design, and exclusive product lines transform your space into something that is truly unique. Our people are our greatest asset. We leverage their experience and commitment to quality to create environments that your family will enjoy for many years.
No Shortcut Is Worth Taking
A project is only as good as the foundation it is built on. From the beginning, we take precise measurements and level the starting surface. That care and attention extends throughout the entire install. Taking shortcuts is never our answer, even for work that is behind the scenes. We’ve earned a reputation for professional and meticulous installation by not cutting corners and taking the time needed to do it right.
Respecting Your Home Is Non-Negotiable
You are inviting us into your home, and with that comes great responsibility. Our team is neat, helpful, and respectful. We take great care of your space during the installation process and clean the work area each day before we leave. When the project is complete, the space is entirely cleaned and all finished work is fully covered to prevent damage by other workers in the space.
Discover our difference.Let's Connect
Steve & Vicki Burns
“We could not be more pleased with our beautiful new kitchen that was designed and installed by Concept II. The total renovation of our kitchen was completed on time and within budget. In the early design process, Concept II listened to what we wanted and together we developed a great kitchen. Our work was completed under the direction of Jim Krause, a general contractor in Fairport, NY, who is outstanding. The renovation went exactly as planned. It has been a pleasure to work with the entire team and we highly recommend them. Ted Fox, the Concept II cabinet installer, deserves special mention as he is one of the most meticulous workers we have seen.”
Chris & Sarah Leone
“Ross and Deb made the overwhelming process of designing and remodeling our bathroom a true pleasure. Tommy was awesome he was there every day and completed the job exactly on schedule. Their customer service throughout the process was spectacular, we had daily updates from Tommy and weekly updates from Ross which took out the stress and anxiety of a remodel project. The finished product far exceeded any expectation we had of the project. We look forward to working with them on future projects.”
Jack Splash's Backsplashes and Floors
“Concept II has become a great friend to my business as they provide my clients an outstanding selection with lots of exclusive lines and excellent customer service. No job is too small, and no challenge is too great. Each project is given individualized attention by their designers providing an exciting experience in what can sometimes be a very stressful process. In our line of work, reputation is everything, and referrals are tough to give. I can confidently refer people to the folks at Concept II and know that they will be taken care of.”
Gary & Gail Smith
“The contractor we hired to completely overhaul and update two bathrooms uses Concept II for planning and materials. We could not have been more pleased with the experience. We worked with Karen at Concept II and she went above and beyond to make sure we had a clear vision of what we wanted our bathrooms to look like. She was able to provide us with the plans, the hardware, the tile and even the color of the paint for the walls and still keep us under budget.”
“We hired Concept II upon recommendation of our neighbors, who had redone their kitchen and a bathroom. Karen, our very competent and unflappable designer at Concept II, helped us plan a complete renovation of our master bathroom and then our kitchen. The whole process was amazingly easy. Karen was extremely helpful with her ideas and also willing to make adjustments when we requested them. She was very organized. All the materials were always delivered when they were needed, and we never had any delays. As a matter of fact, both projects took only about three or four weeks each. Friends were surprised by how smoothly everything went. The workers were so nice that I actually missed them when they were gone!”