The Concept II Way
Our promise to you is that we will deliver the best in residential design-build services, with a commitment to excellence and service.
As a family-owned business, our beliefs have been the same since our inception in 1970. From how we design and install our projects to our unwavering attention to detail, the Concept II Way was created to guide the actions of everyone in the organization and serve as a foundation for the work that we do each day.
These standards are engrained in the fabric of our culture at Concept II. We are privileged to have been selected by our clients and we work diligently to earn and maintain their confidence.let's connect
A COMMITMENT TO EXCELLENCE
Exceptional Service is the Only Way
We are committed to doing business in a way that always puts our clients first. Every decision our team makes (whether direct employees or sub-contractors) demonstrates this value. We are skilled professionals continuously striving for ways to improve the products and services we deliver. We collaborate and stay in frequent communication to provide updates and answers to any questions you may have. From start to finish, the team is there to guide your project and create the best experience possible.
Always Do The Right Thing
Our commitment to our clients is that we will always treat you honestly and fairly. We will never compromise our integrity or jeopardize our customers’ trust in us. Any obstacles that may arise are addressed immediately. How these are handled makes all the difference. We don’t hide or cover up challenges, but instead address everything proactively and professionally.
Every Detail Matters
We take pride in our work and it shows. Our attention to detail, quality craftsmanship, tailored design, and exclusive product lines transform your space into something that is truly unique. Our people are our greatest asset. We leverage their experience and commitment to quality to create environments that your family will enjoy for many years.
No Shortcut Is Worth Taking
A project is only as good as the foundation it is built on. From the beginning, we take precise measurements and level the starting surface. That care and attention extends throughout the entire install. Taking shortcuts is never our answer, even for work that is behind the scenes. We’ve earned a reputation for professional and meticulous installation by not cutting corners and taking the time needed to do it right.
Respecting Your Home Is Non-Negotiable
You are inviting us into your home, and with that comes great responsibility. Our team is neat, helpful, and respectful. We take great care of your space during the installation process and clean the work area each day before we leave. When the project is complete, the space is entirely cleaned and all finished work is fully covered to prevent damage by other workers in the space.
Discover our difference.Let's Connect
Stewart & Barbara Agor
“Concept II did an outstanding job in the renovation of our bathroom. Derek worked with us on design, listening carefully to what we thought we wanted, guiding us through selection of fixtures and colors, and gently steering us away from some of our original ill-conceived notions. The remodeler did his job professionally and carefully, with a focus on quality all the way and with the flexibility to incorporate suggestions---ours and his own---as we went along. The result is that a very small bathroom now has a bright, attractive, open feeling, making it seem roomer than it really is. As part of the renovation, we installed some Toto products, rightly known for their high quality. Over a year after the project was complete, a problem arose with one of them. Ross---the owner of Concept II---guided us toward a resolution and stood ready to help in any way he could. And Toto itself gave us outstanding support, even though the product's warranty period had expired.”
Chris & Sarah Leone
“Ross and Deb made the overwhelming process of designing and remodeling our bathroom a true pleasure. Tommy was awesome he was there every day and completed the job exactly on schedule. Their customer service throughout the process was spectacular, we had daily updates from Tommy and weekly updates from Ross which took out the stress and anxiety of a remodel project. The finished product far exceeded any expectation we had of the project. We look forward to working with them on future projects.”
Paul & Phillis Connors
“It would be unfair to characterize this establishment as anything but a art institute for your home. The abilities of each and every member of this organization qualifies as an expert in design and building. Derek Pino worked tirelessly on our behalf to design and deliver a work of art in our home. The plan was to integrate two rooms into one cohesive unit and was accomplished unquestionably. Perfect timing . Perfect products. Great company, with great people. You cannot find the products this company has any where between Buffalo and Westchester county. Period.”
Jack Splash's Backsplashes and Floors
“Concept II has become a great friend to my business as they provide my clients an outstanding selection with lots of exclusive lines and excellent customer service. No job is too small, and no challenge is too great. Each project is given individualized attention by their designers providing an exciting experience in what can sometimes be a very stressful process. In our line of work, reputation is everything, and referrals are tough to give. I can confidently refer people to the folks at Concept II and know that they will be taken care of.”
Joe & Sarah Loverdi
“There isn't a day that goes by that my wife and I am not thankful and appreciative of the highest quality craftsmanship that Ross and his team did for us on our home. The attention to detail was meticulous, communication skills were outstanding, they did what they said they were going to do on time, were clean, and on the numbers discussed. They started out doing a large kitchen and four baths and the quality was so exceptional it rolled into a master bathroom , dining room furniture, hutches, children's art room, master bedroom walnut closets and now an outrageous wet bar. They rolled with all the add orders and knocked them out of the park. What's really special about concept two is they treat you like you are special member of their family, you can't help but love these guys and want to refer your family and friends to share this rare exceptional experience in this field!!!”